Frequently Asked Questions
Everything you need to know about your iKKO audio experience.
What is the standard shipping time for international orders?
International orders typically arrive within 7 to 15 business days, depending on the destination country and customs processing speed.
What is your return policy for audio equipment?
We offer a 30-day return policy for all products. Items must be in their original packaging and in new, resalable condition to qualify for a full refund.
Do iKKO products come with a manufacturer warranty?
Yes, all our electronic products, including IEMs and DACs, come with a 1-year limited warranty covering manufacturing defects.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout process.
How can I track my order status?
Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your earphones compatible with both iOS and Android?
Yes, our earphones and portable DACs are designed with universal standards to ensure compatibility across iOS, Android, and Windows platforms.