Returns & Exchanges

At iKKO, we stand by the quality of our high-fidelity audio products and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your listening experience, we are here to help with a hassle-free return or exchange process.

Return Process

• 1.
  Initiate a Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the electronics in their original packaging, ensuring all accessories, cables, and manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, your refund will be processed to the original payment method within 5-7 business days.